EVENTS / TICKETS
1.1 How do I receive my tickets?
My Gin Festivals will send you your tickets electronically using the e-mail address provided. Please ensure the e-mail provided is correct.
1.2 Do I have to bring my printed ticket to the event?
Please print your ticket or have the email ready to be checked from your smartphone to guarantee access.
1.3 What are the minimum age requirements?
The event is strictly for over 18s. Please note we do work under the ‘Think 25’
policy so you may be asked to present valid ID to gain entry.
1.4 Can I bring my children?
The event is strictly for over 18s, so children are not permitted onsite under any circumstances.
1.5 If I go out, can I come back in?
Of course! Please ensure you have your ticket to hand just in case you are asked to show it again.
1.6 Is seating provided?
Seating is unfortunately not guaranteed and is based on the venue. Please check prior to booking should you have concerns.
1.7 Can I get a refund?
Unfortunately refunds are not available.
1.8 What happens in the case of an epidemic / pandemic?
In the event that a postponement occurs due to an epidemic/pandemic (such as Corona Virus), then your tickets will automatically be transferred to the newly scheduled 2021 date. In the event that you are unavailable on this new date, then your tickets can be transferred to any of our other shows throughout the UK within the next 5 years. You could also gift your ticket to friends/family.
1.9 How will I be notified in the event of a postponement?
In the event of a postponement you will be notified via the e-mail used to book tickets. Any postponements will happen 48 hours before an event is due to open. We continue to monitor government guidance.
1.10 How can I contact you with any questions?
We’re always happy to help, please e-mail us at firstname.lastname@example.org with any questions.